Orders

How do I place an order?

Simply browse our products, add your desired items to your cart, and complete the secure checkout process. You will receive an order confirmation email once your purchase has been successfully placed.

Can I cancel or change my order?

If your order has not yet entered processing, we will do our best to accommodate your request. Please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

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Shipping

How long does order processing take?

Orders are typically processed within 1–2 business days after payment has been successfully received and verified.

How long does shipping take?

Estimated delivery within the United States is 3–5 business days after your order has been shipped.

Do you provide tracking information?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Do you ship outside the United States?

At this time, Boxsmith ships to addresses within the United States.

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Products

Are your products authentic?

Yes. We are committed to offering authentic hobby box trading card products from trusted manufacturers and authorized distribution channels whenever available.

Will I receive the exact product shown in the photos?

Product images are provided for illustration purposes. Packaging and artwork may vary slightly due to manufacturer updates, but the product will match the item described in the listing.

Do you sell pre-order products?

Yes. Certain upcoming releases may be available for pre-order. If a product is a pre-order, it will be clearly identified on the product page along with its estimated release information.

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Returns & Refunds

What is your return policy?

Eligible items may be returned within 30 days of delivery. Returned items must be unused, unopened, and in their original condition. Please review our Return Policy for complete details.

How long does it take to receive a refund?

Once your returned item has been received and approved, refunds are typically processed within 3–5 business days to your original payment method.

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Payments

Is my payment information secure?

Yes. Payments are processed through trusted payment providers using secure encryption technologies. Boxsmith does not store your complete payment card information.

Which payment methods do you accept?

Accepted payment methods are displayed during checkout and may vary depending on your location and the payment options available at the time of purchase.

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Customer Support

How can I contact Boxsmith?

You can reach our customer support team by email:

contactsupport@Boxsmith.shop

We strive to respond to all inquiries within 1–2 business days.

Where is Boxsmith located?

Boxsmith
4306 County Rd K 1/2
Orland, CA 95963
United States

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Didn’t Find Your Answer?

If your question isn’t answered here, we’re happy to help.

Please contact our customer support team at contactsupport@Boxsmith.shop, and we’ll get back to you as quickly as possible.