Refund policy
At Boxsmith, we are committed to providing a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, we’re here to help. Please review our return policy below.
30-Day Return Policy
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging.
- The product must be in the same condition as it was received.
- Proof of purchase or your order number is required.
- Items returned without prior authorization may not be accepted.
Non-Returnable Items
For quality assurance and safety reasons, the following items cannot be returned:
- Opened hobby boxes or trading card products.
- Products that have been used, damaged, or altered after delivery.
- Gift cards, if applicable.
- Clearance or final sale items, if marked as non-returnable.
Return Process
To request a return, please contact our customer support team before sending your item back.
Email: contactsupport@Boxsmith.shop
Please include:
- Your order number
- Your full name
- The reason for your return
- Photos of the item if it arrived damaged or incorrect
Our team will review your request and provide return instructions if your return is approved.
Return Shipping
If the return is due to our error (such as receiving the wrong item or a product that arrived damaged), we will provide a suitable solution, which may include covering the return shipping costs.
If the return is requested for any other reason, the customer is responsible for the return shipping costs unless otherwise required by applicable law.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 3–5 business days. Depending on your financial institution, it may take additional time for the funds to appear in your account.
Original shipping charges, if applicable, are generally non-refundable unless the return is the result of our error.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at contactsupport@Boxsmith.shop. Please include your order number and clear photos of the issue so we can resolve it as quickly as possible.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the eligible product following this policy and place a new order.
Order Cancellations
Orders may be canceled before they have been processed for shipment. Once an order has entered the fulfillment process or has been shipped, it can no longer be canceled and must instead follow this Return Policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Boxsmith
4306 County Rd K 1/2
Orland, CA 95963
United States
Email: contactsupport@Boxsmith.shop
Our customer support team is happy to assist you and aims to respond to all inquiries as promptly as possible.