Shipping policy
Thank you for shopping with Boxsmith. We are committed to processing and delivering your order as quickly and securely as possible. Please review our shipping policy below.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received and verified.
Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
Please note that processing time is separate from shipping time.
Shipping Time
Once your order has been shipped, the estimated delivery time is:
- United States: 3–5 business days
Delivery estimates are provided as guidelines and are not guaranteed.
Order Confirmation
After your order has been placed, you will receive an order confirmation email.
Once your order ships, you will receive a shipping confirmation email containing your tracking information, when available.
Shipping Address
Please ensure that your shipping address is accurate and complete before placing your order.
Boxsmith is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately. While we will do our best to assist, we cannot guarantee changes once an order has entered processing.
Delivery Delays
While we work hard to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather
- Carrier delays
- High shipping volumes
- Public holidays
- Natural disasters
- Other unforeseen events
We appreciate your patience should any unexpected delays occur.
Lost or Damaged Packages
If your package is lost during transit or arrives damaged, please contact us as soon as possible.
To help us investigate and resolve the issue, please include:
- Your order number
- Your full name
- A description of the issue
- Photos of the package and product (if damaged)
We will work with the shipping carrier to determine the appropriate resolution.
Undeliverable Packages
Packages returned to us because of an incorrect address, refusal of delivery, or failure to collect the shipment may require additional shipping charges before they can be resent.
Multiple Shipments
In some cases, orders containing multiple products may be shipped in separate packages to ensure faster delivery or due to inventory availability.
If this occurs, you will receive tracking information for each shipment, when available.
Shipping Restrictions
We currently ship to addresses within the United States.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Boxsmith
4306 County Rd K 1/2
Orland, CA 95963
United States
Email: contactsupport@Boxsmith.shop
Our customer support team is happy to assist you and aims to respond as quickly as possible.